Texas Hotel Evaluator
Imagine getting paid to go on a free getaway with that special someone. You could take a swim in the hotel pool, get pampered in the hotel spa, enjoy entertainment in the hotel lounge, dine for free in the hotel restaurant, order up free movies in your room or whatever you please - and you’ll get paid for the privilege. It’s all possible when you’re a hotel secret shopper.
The hospitality industry (hotels, motels, inns, resorts, etc) is one of the biggest employers of mystery shoppers. From the more expensive, top-rated accommodations like Hilton and Sheraton to the more budget-friendly locations like Comfort Inn and Econo Lodge - hotels and motels of every kind are in stiff competition for your business.
In today’s exceptionally competitive business climate, hotels and motels simply must offer you the most pleasant and relaxing stay possible or risk losing you as a future customer. If your stay was less than perfect, they risk losing your return business and worse - they also risk the negative word-of-mouth reviews if you tell your friends and family about a bad experience at their hotel.
This is why mystery evaluators in hotels is so effective. By using mystery evaluators, a hotel or motel can measure the quality of their guest's stay and their overall satisfaction. The reports they get from the evaluator after a mystery visit tells them exactly what they’re doing right and wrong. If there are problems in any area of the hotel’s service, they can be corrected to ensure the satisfaction of their guests.
Satisfied guests don’t just mean customer loyalty through return business - they mean more business and increased revenue from good word-of-mouth reviews to family and friends.
What exactly does a hotel mystery evaluator do?
When you arrive at the hotel, you are to act like a typical guest and not let anyone on staff know that you’re on assignment as a secret evaluator.
Upon arriving at the hotel, you will be asked to pay attention to things like:
> Were the grounds of the hotel well maintained?
> Was the atmosphere in the lobby clean and inviting?
> Did the staff give you a warm greeting?
> Were the employees at the front desk courteous and professional?
> How long did your check-in take?
During your stay at the hotel, you will be asked to notice things like:
> The cleanliness, quality and condition of your room.
> Was the housekeeping service satisfactory? (enough clean towels, soap, tissues, etc.)
> Were the hallways on your floor tidy?
> Did room service handle your order promptly?
> Was the food in the hotel restaurant prepared and served properly?
> Did your check-out go smoothly?
After you check out of the hotel, you just fill out your Evaluator's Report summarizing your experience and give an opinion of your stay and you're paid for your feedback. That’s it. You'll be paid to be a guest in the hotel and your stay will be free.
Hotel secret evaluating won’t be a full time job but it can be fun and rewarding part-time or occasional work that can be tailored to fit your schedule. Traveling out of town isn’t mandatory. You are always free to stay close to home and evaluate your local accommodations. It all depends on your lifestyle and the kinds of hotel assignments you choose to accept. But if you like to get away, accepting out of town assignments could be ideal.
Evaluator's checklist
https://goaudits.com/checklist/hotel-mystery-shopper-checklist/906/54/
https://fullaudits.com/en/checklist/checklist-hotel-mystery-shopper/
https://islandmsp.com/the-ultimate-hotel-mystery-shopping-checklist/
https://public-library.safetyculture.io/products/hotel-mystery-shopper-checklist
The following is a list of the types of hotels and motels that are most commonly mystery shopped. This is just a sample of the kind of places you could be getting paid to stay at as a hotel secret shopper.
Best Western
Clarion
Comfort Inn & Suites
Crowne Plaza
Days Inn
Delta Hotels
Econo Lodge
Embassy Suites
Fairmont
Four Seasons
Hampton Inn
Hilton
Holiday Inn
Howard Johnson
Hyatt
Marriott
Motel 6
Novotel
Omni
Quality Inn
Radisson
Ramada
Renaissance Hotels
Sandman Inn
Sheraton
Super 8
Travelodge
Westin
Wyndh
Sales letter to hotel/corporate managers:
https://islandmsp.com/how-to-meet-customers-expectations-in-the-hospitality-industry/
How To Meet Customer’s Needs and Expectations In HospitalityOnly 4% of disappointed customers get back to you, besides, negative feedback reaches twice as many compared to positive feedback. You never hear from 96%. Here comes the role of mystery shopping! Mystery shopping aids you in meeting your customers’ expectations by providing simple, objective observations of your staff and operations through very well trained and certified mystery shoppers.
The hospitality industry (hotels, motels, inns, resorts, etc) is one of the biggest employers of mystery shoppers. From the more expensive, top-rated accommodations like Hilton and Sheraton to the more budget-friendly locations like Comfort Inn and Econo Lodge - hotels and motels of every kind are in stiff competition for your business.
In today’s exceptionally competitive business climate, hotels and motels simply must offer you the most pleasant and relaxing stay possible or risk losing you as a future customer. If your stay was less than perfect, they risk losing your return business and worse - they also risk the negative word-of-mouth reviews if you tell your friends and family about a bad experience at their hotel.
This is why mystery evaluators in hotels is so effective. By using mystery evaluators, a hotel or motel can measure the quality of their guest's stay and their overall satisfaction. The reports they get from the evaluator after a mystery visit tells them exactly what they’re doing right and wrong. If there are problems in any area of the hotel’s service, they can be corrected to ensure the satisfaction of their guests.
Satisfied guests don’t just mean customer loyalty through return business - they mean more business and increased revenue from good word-of-mouth reviews to family and friends.
What exactly does a hotel mystery evaluator do?
When you arrive at the hotel, you are to act like a typical guest and not let anyone on staff know that you’re on assignment as a secret evaluator.
Upon arriving at the hotel, you will be asked to pay attention to things like:
> Were the grounds of the hotel well maintained?
> Was the atmosphere in the lobby clean and inviting?
> Did the staff give you a warm greeting?
> Were the employees at the front desk courteous and professional?
> How long did your check-in take?
During your stay at the hotel, you will be asked to notice things like:
> The cleanliness, quality and condition of your room.
> Was the housekeeping service satisfactory? (enough clean towels, soap, tissues, etc.)
> Were the hallways on your floor tidy?
> Did room service handle your order promptly?
> Was the food in the hotel restaurant prepared and served properly?
> Did your check-out go smoothly?
After you check out of the hotel, you just fill out your Evaluator's Report summarizing your experience and give an opinion of your stay and you're paid for your feedback. That’s it. You'll be paid to be a guest in the hotel and your stay will be free.
Hotel secret evaluating won’t be a full time job but it can be fun and rewarding part-time or occasional work that can be tailored to fit your schedule. Traveling out of town isn’t mandatory. You are always free to stay close to home and evaluate your local accommodations. It all depends on your lifestyle and the kinds of hotel assignments you choose to accept. But if you like to get away, accepting out of town assignments could be ideal.
Evaluator's checklist
https://goaudits.com/checklist/hotel-mystery-shopper-checklist/906/54/
https://fullaudits.com/en/checklist/checklist-hotel-mystery-shopper/
https://islandmsp.com/the-ultimate-hotel-mystery-shopping-checklist/
https://public-library.safetyculture.io/products/hotel-mystery-shopper-checklist
The following is a list of the types of hotels and motels that are most commonly mystery shopped. This is just a sample of the kind of places you could be getting paid to stay at as a hotel secret shopper.
Best Western
Clarion
Comfort Inn & Suites
Crowne Plaza
Days Inn
Delta Hotels
Econo Lodge
Embassy Suites
Fairmont
Four Seasons
Hampton Inn
Hilton
Holiday Inn
Howard Johnson
Hyatt
Marriott
Motel 6
Novotel
Omni
Quality Inn
Radisson
Ramada
Renaissance Hotels
Sandman Inn
Sheraton
Super 8
Travelodge
Westin
Wyndh
Sales letter to hotel/corporate managers:
https://islandmsp.com/how-to-meet-customers-expectations-in-the-hospitality-industry/
How To Meet Customer’s Needs and Expectations In HospitalityOnly 4% of disappointed customers get back to you, besides, negative feedback reaches twice as many compared to positive feedback. You never hear from 96%. Here comes the role of mystery shopping! Mystery shopping aids you in meeting your customers’ expectations by providing simple, objective observations of your staff and operations through very well trained and certified mystery shoppers.